Return and Refund Policy

At NIKVIO, we want you to be satisfied with your purchase.

Return Eligibility

Items must be unused, in original condition, and in original packaging to be eligible for return.

Return Timeframe

Returns must be requested within 7 days of receiving your order.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds will be processed within 5–7 business days.

Exchanges

We offer exchanges for defective or damaged items. Please contact us to initiate an exchange.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately with photos and details.

Non-Returnable Items

Certain items such as personal care products, customized items, or sale items may not be eligible for return.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Contact Information

For returns or refund inquiries, please contact:

Email: nikvo.store@gmail.com